Delivery & Returns

We dispatch all orders from the United Kingdom. Please read this page before ordering — it forms part of your contract with us.

Delivery

We deliver to addresses within the United Kingdom only.
Delivery charges are calculated and confirmed at checkout before you pay.
We aim to dispatch your order within 3 working days of payment clearing. Dispatch times may be longer during new product launches or busy live show weeks — we will contact you if your order will be delayed. In any case, we will deliver your order within 30 days of the order being placed.
Trading cards and comics are packed securely in protective packaging to arrive in the condition described.
Risk in the goods passes to you when they are delivered to the address you provided.

Returns

Under the UK Consumer Contracts Regulations, if you are buying as a consumer you have the right to change your mind within 14 days of receiving your order, for a full refund — no reason needed.

Email [email protected] within those 14 days to tell us you want to cancel, then return the goods to us within a further 14 days. You can also use the model cancellation form below, or the return request form on this page.

You are responsible for the cost of return postage. We recommend using a tracked service.

You may open the outer packaging to check your order, as you would in a shop. If the value of the goods is reduced by handling beyond that — for example, sealed product that has been opened — we may deduct the amount of that reduction from your refund.

Your refund, including the standard delivery charge, is issued to your original payment method within 14 days of us receiving the returned goods (or your proof of return postage, whichever is sooner).

Model Cancellation Form

To: UNCLE BONE TCG LTD, trading as Bones Realms Hobbies, [email protected]
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*),
Ordered on (*) / received on (*),
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Faulty or Damaged Items

If your order arrives faulty, damaged or incorrect, contact us at [email protected] as soon as you can, including photos of the issue. Under the Consumer Rights Act 2015, if goods are faulty or not as described you have a short-term right to reject them within 30 days of delivery for a full refund. After 30 days you are entitled to a repair or a replacement, and if neither is possible, a refund or a price reduction. We will arrange your replacement or refund and we cover the return postage for faulty or incorrect items. This does not affect your statutory rights.

Live Show Purchases

Items bought during our live shows on Whatnot, eBay Live and TikTok Live are sold through those platforms, so their delivery and returns terms apply. If you have a problem with a live show purchase, message us on the channel first and we will do our best to put it right.

Start a return or refund request

Use this form to ask for a return or a refund. We reply by email — usually the same working day.